monet Terms of Use

We at monet operate an online gaming and sportsbook platform available to users in supported jurisdictions where local law permits. Our Terms of Use set out the conditions under which you access and use monet, the rights and responsibilities of both you and us, and the rules governing deposits, withdrawals, account management, and dispute resolution. These terms are binding once you register an account and confirm acceptance.

Our platform supports nine payment methods — DANA, e-wallet, mobile banking, local payment, online payment, e-wallet for e-wallets, and mobile banking, local payment, online payment, e-wallet for bank virtual accounts — to make funding your monet account straightforward. We require identity verification before your first deposit to comply with local financial regulations. Once verified, you can deposit, play, and request withdrawals with full transparency about fees, timelines, and account status.

This guide outlines our core policies: who can use monet, how accounts work, what happens during deposits and withdrawals, how we handle disputes, and the jurisdiction-restricted nature of our service. Read these terms carefully before you register.

Account eligibility and registration on monet

To open an account on monet, you must be at least 18 years old and a resident of a jurisdiction where our services are legally available. We do not offer our services in jurisdictions where online gaming or sportsbook wagering is prohibited by law. You are responsible for verifying that your access and use of monet comply with your own jurisdiction's regulations. When you register, you provide your email, a password, and basic identity information. We use this information to create your account and to comply with know-your-customer (KYC) requirements.

We at monet require identity verification before your first deposit. You'll submit a government-issued ID and a selfie holding that ID. Our verification team reviews these documents and typically approves your account within a few hours. Once verified, you can fund your account via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank virtual account from mobile banking, local payment, online payment, or e-wallet. If you provide false or misleading information during registration, we reserve the right to suspend or close your account.

Deposits, withdrawals, and account balance on monet

We at monet process deposits through nine payment methods. E-wallet deposits (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) are instant — your balance updates within seconds of confirmation. Bank virtual account deposits (online payment, e-wallet, mobile banking, local payment) follow standard bank clearing times, typically one to two business hours on weekdays. We display the applicable fee for each method before you confirm your deposit. monet charges no deposit fee; any charges come from the payment provider and are shown upfront.

Your account balance is always yours. You can request a withdrawal at any time up to your available balance. Withdrawals always return to the same payment method you used for your deposit — this is a security measure that ensures fund traceability. E-wallet withdrawals typically arrive within minutes. Bank withdrawals follow your bank's standard processing times. We review each withdrawal request to confirm it matches your account history and deposit method. This review typically takes a few hours. Once approved, we initiate the transfer to your payment provider.

1. Deposit via your chosen payment method

   Select online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank virtual account.

2. Funds credit your monet account

   E-wallets: instantly; banks: one to two hours on weekdays.

3. Request a withdrawal anytime

   Specify the amount; we verify and approve within a few hours.

4. Funds return to your original payment method

   E-wallets: minutes; banks: one to two hours on weekdays.

We at monet do not charge withdrawal fees. Any fees come from your payment provider and are disclosed before you authorize the withdrawal. If a deposit fails to credit or a withdrawal is delayed longer than expected, contact our support team with your transaction reference number. We'll investigate and resolve the issue promptly.

Account conduct and prohibited activities on monet

When you use monet, you agree not to engage in fraud, money laundering, or any illegal activity. You agree not to use automated tools, bots, or scripts to access monet without our permission. You agree not to share your account credentials with others or allow others to use your account. You agree not to attempt to manipulate odds, exploit system vulnerabilities, or collude with other users to gain unfair advantage. We at monet monitor accounts for suspicious activity and reserve the right to suspend or close any account that violates these terms.

If we detect unusual patterns — such as rapid deposits and withdrawals, unusually large transactions, or activity inconsistent with your account history — we may place a temporary hold on your account pending additional verification. We'll notify you of the reason and guide you through the verification process. This protects both your account and our platform from fraud.

Dispute resolution and complaints on monet

If you have a complaint or dispute regarding your monet account, a transaction, or our service, contact our support team in English. We'll investigate your complaint and respond within a reasonable timeframe. We maintain detailed transaction logs and account histories, so we can typically resolve disputes by reviewing the relevant records. If you believe a deposit was not credited or a withdrawal was incorrectly processed, provide us with your transaction reference number and any supporting documentation from your payment provider.

We at monet aim to resolve all disputes fairly and transparently. If you're unsatisfied with our resolution, you may escalate your complaint through our formal dispute process. We'll provide you with clear next steps and timelines. Our goal is to reach a fair outcome that respects both your rights and our operational integrity.

Jurisdiction and legal notice

monet operates under the jurisdiction-restricted principle: our services are available only where local law permits. We do not offer our services in jurisdictions where online gaming or sportsbook wagering is prohibited. Users are responsible for verifying that their access and use of monet comply with their own jurisdiction's regulations. If you access monet from a jurisdiction where it is prohibited, you do so at your own risk, and we accept no liability for any consequences.

These Terms of Use are governed by the laws applicable to the jurisdiction in which monet operates. Any disputes arising from these terms or your use of monet shall be resolved through our dispute resolution process as outlined above. We reserve the right to modify these terms at any time. Changes will be posted on this page, and your continued use of monet constitutes acceptance of the updated terms.

We at monet are committed to operating transparently and fairly. Our payment infrastructure supports online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual accounts from mobile banking, local payment, online payment, and e-wallet to ensure you can fund and withdraw from your account reliably. Our account policies protect both you and us. By registering on monet, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use.

Data security and privacy on monet

We at monet take data security seriously. Your account information, transaction history, and personal details are protected using industry-standard encryption and security practices. We do not share your personal information with third parties except as required by law or to process your deposits and withdrawals through our payment providers. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank virtual account, those providers handle your payment data according to their own security standards.

We maintain detailed logs of all account activity, deposits, withdrawals, and transactions. These logs are used to verify account history, resolve disputes, and comply with financial regulations. Your transaction history is always accessible in your monet account dashboard. If you have concerns about how we handle your data, contact our support team.

Account closure and dormancy on monet

You can close your monet account at any time by contacting our support team. If you request closure, we'll process any outstanding withdrawals and close your account. If your account remains inactive for an extended period — typically twelve months or more — we may classify it as dormant. Dormant accounts are subject to our dormancy policy, which may include account suspension or closure. If you wish to reactivate a dormant account, contact our support team.

When you close your account, any remaining balance will be withdrawn to your original payment method. We'll process this withdrawal according to our standard timelines: e-wallet withdrawals within minutes, bank withdrawals within one to two business hours on weekdays. Once your account is closed, you can re-register if you wish, but you'll need to complete identity verification again.

These Terms of Use represent our commitment to operating monet fairly and transparently. We support deposits and withdrawals through mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment to ensure accessibility across Indonesia. Our account policies, dispute resolution process, and data security practices are designed to protect you and maintain the integrity of our platform. By using monet, you agree to these terms and acknowledge your responsibility to verify that your use complies with your jurisdiction's laws.