About monet

DANA deposit and withdrawal

DANA is one of monet's most-used payment methods and is particularly popular across Indonesia's major urban centres. When you choose DANA as your deposit method on monet, the process is direct: you select DANA at checkout, are redirected to the DANA app or website, confirm the transfer amount, and authorise the payment. Within seconds, your monet account balance updates with the full deposit amount. We at monet do not levy a deposit fee; any processing charge comes from DANA and is shown transparently before you confirm the transaction. DANA deposits on monet support a wide range of amounts, from modest sums suitable for casual play to larger deposits for extended sessions. The exact range depends on your DANA account's verification level and transaction history, but monet displays the acceptable deposit range before you proceed. When you later decide to withdraw funds from monet, the process reverses: you request cash-out from your account dashboard, monet's team verifies the request against your transaction history and deposit method, and once approved, the funds return to your DANA wallet. DANA withdrawals typically appear within minutes, though processing speed depends on DANA's queue at that moment. If a DANA deposit fails to credit to your monet account within ten minutes despite the wallet confirming the deduction, contact monet support immediately with your DANA transaction receipt and account details. Our team can trace the payment through our gateway logs and manually credit your account if the funds genuinely arrived but failed to sync automatically. Throughout the entire process — deposit and withdrawal — monet maintains a detailed, timestamped log accessible from your account dashboard, giving you a permanent, auditable record of every DANA transaction.

OVO and GoPay usage

OVO and GoPay are two of the most-accessible e-wallet options on monet and are supported across all regions of Indonesia. Both wallets require account verification — you must complete KYC (know-your-customer) identity checks with the e-wallet provider before linking to monet. This is a regulatory requirement handled by the wallet provider directly, not by monet. Once your OVO or GoPay account is KYC-verified, linking it to monet is straightforward: you select OVO or GoPay at monet checkout, authenticate through the wallet's app, and are redirected back to monet. Deposits are instant and credited within seconds of wallet confirmation. GoPay sees particularly strong adoption in cities like Jakarta and Bandung due to its integration with ride-share and retail ecosystems, while OVO maintains nationwide penetration. Both services allow frequent deposits and withdrawals throughout the day without additional verification checks — the exception being if your transaction patterns trigger monet's fraud-detection systems, in which case we may request one-time additional verification for security. Withdrawal to either OVO or GoPay follows the same process as other e-wallets: you submit a cash-out request from your monet dashboard, monet verifies and approves, and funds return to your wallet typically within moments. Both OVO and GoPay handle high transaction volumes without issue, even during peak periods when monet usage surges due to major sporting events, tournament schedules, or public holidays like Idul Fitri and Idul Adha. We at monet ensure these payment partnerships remain stable and fast year-round.

BCA, Mandiri, BRI, BNI virtual account

We at monet offer virtual accounts (VA) through four major Indonesian banks: BCA, Mandiri, BRI, and BNI. This option is particularly valuable for players who prefer direct bank transfers without e-wallet apps. When you select a bank VA during monet checkout, our system generates a unique account number assigned solely to your monet profile. You then transfer funds from your personal bank account to monet's receiving account, using your assigned VA number as the reference code in your bank's transfer form. Monet's system monitors for incoming transfers and automatically credits your account once the bank clears the deposit. Processing timelines depend on the participating bank: BCA and Mandiri typically process same-day, while BRI and BNI may take up to one business day. The advantage of bank VA is that there are no app requirements — you can deposit directly from whatever banking app or interface you already use. Deposit amounts via bank VA are typically more flexible than e-wallets, accommodating both small and very large transfers without triggering additional verification unless your activity patterns warrant it. When you withdraw to a bank VA, monet reverses the process: funds return to the same bank account from which you originally transferred. This safeguard ensures security and regulatory compliance. Bank transfer withdrawals follow your bank's standard processing times — typically one business day for most institutions. If your monet VA deposit does not arrive within twenty-four hours despite your bank confirming the transfer, contact monet support with your bank's transaction reference number. We can trace the transfer with the participating bank and ensure timely credit to your monet account.

Fees, limits and verification

We at monet maintain complete transparency regarding fees. Monet itself does not levy a deposit fee — whatever amount you send us, your full amount credits your account. However, the payment providers (DANA, OVO, GoPay, ShopeePay, LinkAja, QRIS, and the banks) may charge transaction fees for their services. These fees are shown upfront at monet checkout before you confirm any transaction. For withdrawals, monet also charges no fee. Any withdrawal fees come from the payment provider and are disclosed in advance. Deposit and withdrawal limits are set by the payment providers and our platform's fraud controls, not arbitrary caps from monet. E-wallet providers typically allow deposits in a wide range depending on your account status and verification level. Bank virtual accounts have no hard limits on the monet side, though your own bank may have daily transfer limits. When you first register on monet, we capture your basic identity information — name, email, phone, and ID number — to comply with local AML (anti-money-laundering) regulations. This is standard practice across all licensed gaming platforms and protects you and monet. KYC verification normally happens silently during your initial deposit; you won't need to provide additional documents unless something unusual appears. If we flag an unusual deposit pattern or if your details don't match our records, we'll ask for additional documentation — a photo of your ID, a selfie, or a bank statement. We'll guide you through it via your monet account dashboard or email. The process ensures that your account is secure and that we're compliant with Indonesian financial regulations.

Resolving a stalled transaction

Occasionally, a deposit may not credit immediately or a withdrawal may be held longer than usual. For e-wallet deposits: if your DANA, OVO, GoPay, ShopeePay, or LinkAja transfer shows as deducted from your wallet but monet hasn't received it within ten minutes, the issue typically stems from network latency or the e-wallet provider's processing queue. Contact monet support immediately with your transaction ID and wallet receipt. Our team can check the payment gateway logs and manually credit your account if the funds have genuinely arrived but failed to sync automatically. For bank virtual account deposits: if you transferred funds correctly — using the right VA code and amount — but monet shows no receipt after twenty-four hours, the issue may involve a duplicate VA code, a typo in the reference field, or a bank processing delay. Provide monet support with your bank's transaction receipt and the exact amount sent. We can trace the transfer with the participating bank and ensure timely credit. For withdrawals: if you submitted a cash-out request and it remains "under review" beyond a couple of business hours, contact monet support. Our standard review takes a few hours; extended delays suggest a documentation issue or a need for additional KYC confirmation. We'll notify you directly if extra steps are required. In all cases, provide specific transaction IDs, screenshots of receipts, and clear timeline details. This enables our team to investigate swiftly and resolve discrepancies without further back-and-forth communication. We at monet prioritize reconciling issues quickly and restoring your access to funds.