monet Platform Privacy Notice

This page describes what we collect when you use monet and how we keep that data protected. We at monet take your privacy seriously. When you register, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual accounts from mobile banking, local payment, online payment, and e-wallet, or place bets on Liga 1 and other sports, we collect personal information necessary to verify your identity, process your payments, and comply with local financial regulations.

Our privacy practices are transparent. We do not sell your data to third parties. We do not use your information for marketing purposes beyond your monet account. We share data only with payment processors, identity-verification services, and regulatory authorities where required by law. This notice explains what we collect, how we use it, and what rights you have.

Our commitment is to handle your information with care and to give you control over your data on monet.

What data we collect on monet

We collect information in several categories. First, we collect identity data: your full name, date of birth, government-issued ID number, and a copy of your ID document. We also collect contact information: your email address and phone number. Second, we collect financial data: your payment method details (e-wallet account identifiers or bank account numbers), transaction history, deposit and withdrawal amounts, and account balance. Third, we collect behavioural data: which games you access, how long you play, and your betting patterns. This data helps us detect fraud and comply with anti-money-laundering regulations.

We also collect technical data: your IP address, device type, operating system, and browser information. This helps us secure your account and detect unauthorized access. When you use monet from Jakarta, Surabaya, Bandung, or any other location, we log your IP to monitor for suspicious activity. We do not track your location in real time, but we do note the general region from which you access monet.

How we use your data on monet

We use your identity and financial data to verify your account, process your deposits and withdrawals, and comply with Indonesian financial regulations. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank virtual account, we cross-reference your monet account details with your payment provider's records to ensure they match. This verification protects you from fraud and ensures that withdrawals return to the correct account.

We use your behavioural data to detect patterns that might indicate fraud or money laundering. If your account suddenly shows a large withdrawal after months of inactivity, or if your betting patterns change dramatically, our systems flag this for review. A member of our team may contact you to confirm the activity is legitimate. We also use behavioural data to improve monet — understanding which games are popular, which payment methods are most reliable, and where we can reduce friction in the deposit and withdrawal process.

We use technical data to secure your account. We monitor for login attempts from unusual IP addresses or devices. If we detect a login from a new device or location, we may ask you to confirm your identity before granting access. This is a security measure that protects your account balance and personal information.

Third parties and data processors on monet

We share your data with third parties only when necessary. Our payment processors — the companies that handle mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank virtual account transfers — receive your payment method details and transaction history. These processors are contractually bound to protect your data and use it only for payment processing. We also work with identity-verification services that confirm your government ID is valid. These services receive your ID number and ID document photo but do not store them permanently.

We may share data with regulatory authorities if required by law. If Indonesian financial regulators request information about your account, we comply. We also share data with law enforcement if we detect fraud or illegal activity. In these cases, we provide only the minimum information necessary to comply with the legal request.

Our servers may sit outside your jurisdiction. We use cloud infrastructure to store and process data, and some of this infrastructure may be located outside Indonesia. However, we ensure that all data transfers comply with Indonesian data-protection standards. Your data is encrypted in transit and at rest, meaning it is unreadable to anyone without the encryption key.

Your rights regarding data on monet

You have the right to access your data. You can view your account information, transaction history, and personal details at any time through your monet dashboard. You have the right to correct inaccurate data — if your name or contact information is wrong, you can update it through your account settings. You have the right to request deletion of your data, though we may retain some information for regulatory compliance or fraud prevention.

You have the right to object to certain uses of your data. If you do not want us to use your behavioural data to improve monet, you can opt out through your account preferences. However, we will continue to use your data for fraud detection and regulatory compliance — these are non-negotiable for account security.

If you believe we have misused your data or violated your privacy, you can contact us through the support email listed at the bottom of this page. We will investigate your complaint and respond within a reasonable timeframe. You also have the right to lodge a complaint with Indonesian data-protection authorities if you believe we have violated your rights.

Cookies and tracking on monet

We use cookies to keep you logged into monet and to remember your preferences. These are essential cookies — without them, you would need to log in every time you visit. We also use analytics cookies to understand how users interact with monet. These cookies help us identify which games are popular, which payment methods work smoothly, and where we can improve the user experience. You can disable non-essential cookies through your browser settings, but essential cookies cannot be disabled without breaking monet's functionality.

We do not use third-party tracking cookies. We do not allow advertisers or social media platforms to track your activity on monet. Your gaming and payment activity remains private to monet.

Data retention and security on monet

We retain your data for as long as your monet account is active, plus a period afterward for regulatory compliance. Transaction records are kept for at least five years to comply with Indonesian financial regulations. Identity documents are retained for the duration of your account and for one year after closure. Behavioural data (game activity, betting patterns) is retained for two years and then anonymized or deleted.

We protect your data through encryption, access controls, and regular security audits. Your password is hashed — we do not store it in plain text. Your payment method details are encrypted and stored separately from your account information. Our servers are protected by firewalls and intrusion-detection systems. We conduct regular penetration testing to identify and fix security vulnerabilities.

If we discover a data breach, we will notify you within a reasonable timeframe and explain what information was compromised and what steps we are taking to secure it. We maintain cyber-liability insurance to cover costs associated with data breaches.

Changes to this privacy notice

We may update this privacy notice from time to time to reflect changes in our practices or in applicable law. If we make material changes — such as sharing your data with new third parties or changing how we use your information — we will notify you via email and ask for your consent. You can always view the current version of this notice on monet.

Contact us about privacy on monet

If you have questions about our privacy practices, want to exercise your rights, or believe we have misused your data, contact our support team in English. We are available to assist with privacy inquiries related to your monet account. You can also reach out if you have concerns about how we handle data during deposit and withdrawal processes involving DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual accounts.

Our services are available only where local law permits. Your use of monet and your data on our platform are subject to Indonesian law and the regulations of your own jurisdiction. We encourage you to review your local data-protection laws to understand your rights.

We at monet are committed to protecting your privacy while delivering a secure, transparent gaming and payment platform. Your data is an asset we handle with care, and your trust is fundamental to how we operate.